Statement & Delivery Information
we want to demonstrate our commitment to your privacy, we
have agreed to disclose our information practices as defined
you have questions or concerns regarding this statement, you
should first contact Stocker Horticulture and Hydroponic Supplies
(2004) Ltd by email to firstname.lastname@example.org,
or by other means available on the Contact
statement discloses the privacy practices for Stocker Horticulture
and Hydroponic Supplies (2004) Ltd. We have designed www.hydroponics.co.nz
(also hydroponic.co.nz, hydroponic.net.nz) so that no personal
identifying information is displayed online or is accessible
to the general public.
data we collect from users is offered by the user. We use
other personal information (name, e-mail address, contact
info) to manage on-line sales. We do not sell or distribute
that information to any third party.
do not sell, rent, or share any customer information that
we collect on our site. For advertising purposes, visitor
and customer information is statistically aggregated and reported
to advertisers. However, we do not disclose to these entities
any information that could be used to personally identify
you, such as your name, e-mail address, account, password,
or transaction history.
Shopping Cart is protected by SSL encryption to protect your
personal details, and this information will only be used
for the purpose it was submitted for.
gathered on our website is stored and maintained in secure
facilities that limit access to authorised personnel only.
This personnel can only access the information through a series
of access-control procedures. All Stocker Horticulture and
Hydroponic Supplies (2004) Ltd employees are briefed about
the Company's privacy and security policies on a regular basis.
commitment is to your 100% satisfaction. We do
not have to provide a refund if you have changed your mind
about a particular purchase, so please choose carefully.
If the goods are faulty, we will meet our obligations under
the Consumer Guarantees Act to provide a remedy.
All purchases in New Zealand will be charged the courier fee + $5.00 for packaging. We will advise you of the delivery charge when we receive your order and this must be paid before your order is despatched. Please make sure when you make your freight price enquiry that you state your address and whether you are rural or not.
delivery prices are dependant on weight and destination and will also incurr a $5.00 charge for packaging. We will advise you of the delivery charge when we receive your order and this must be paid before your order is despatched.
are normally delivered within 3 - 8 working days, but delays
are normally delivered within 4 - 12 working days, but delays
orders containing items classified as Dangerous Goods will
have to be freighted by Chemcouriers. Dangerous goods are
Hydrogen Peroxide Class 5.1, Potassium Hydroxide (Caustic
Potash) Class 8, Calcium Nitrate Class 5.1, Potassium Nitrate
Class 5.1, Nitric Acid class 8.5 and Phosphoric Acid Class
8. An extra cost will be incurred if this is the case.
Payment can be made by Direct Debit to our Bank Account - 06-0317-0725026-000,
or post a cheque to Stocker Horticulture & Hydroponic
Supplies (485 Peake Road, RD1 Bruntwood, Cambridge 3493, New Zealand).
use your the Order Number on the confirmation email you receive
as a reference for your payment)
Zealand law requires us to attach custom documentation to
all international packages including a description of the
goods and stating the cost. As we have no control over
any Customs or import charges levied or items which may not
be allowed in other countries, once the package reaches it's
destination, these additional charges or matters are the recipient's
responsibility. You may want to contact the local customs
office for further information.